Zach joined the Drucker Institute team in 2007, and was named executive director in 2016. He is the author of four articlesfor Harvard Business Review, the afterword to the 50th Anniversary Edition of Peter Drucker’s classic The Effective Executive, and the co-author, with Richard Chait, of “Bullish on Private Colleges,” published by Harvard Magazine. Previously, Zach served as the inaugural assistant dean at Olin College, which was founded in 2000 with a $430 million gift from the F. W. Olin Foundation in order to reinvent engineering education. He holds a B.A. in philosophy from Haverford College, where his advisor was Lucius Outlaw, Jr. He earned his masters and doctorate degrees in higher education from Harvard University, with Richard Chait as his mentor. He has served as a trustee and, from 2014–2018, president of the board of the Children’s Center at Caltech, one of America’s leading nonprofit providers of innovative STEM-based early childhood and preschool education. From 2013-2016, Zach was a member of the Board of Advisors at PayScale, creator of the world’s largest database of individual compensation profiles. And from 2009-2011, he was a fellow of the National Forum on the Future of Liberal Education.
In addition to his work writing for the Drucker Institute, Tom writes for Vanity Fair and is a contributing editor at the Washington Monthly. Prior to entering journalism, he worked in Los Angeles in the field of corporate social responsibility monitoring, visiting factories in California and around the world to assess their labor conditions. Tom earned a B.A. in East Asian studies from Columbia University in 2000. In the 1990s, he played bass for the rock band Jonathan Fire-Eater, and he’s always happy to meet the odd soul who’s heard of it.
Jamie is responsible for translating client needs into Drucker-based questions—and converting those questions into collaborative exercises that help executives make Monday different for themselves, their teams and their organizations. Jamie joined the Institute in 2009 with a deep background in management, having worked her way up to VP of Operations in her family’s industrial filtration business. In that role, she doubled the company’s revenue and eventually negotiated the sale of the business, staying on as part of the team to manage the integration of the two companies’ systems, procedures and cultures. She holds bachelor’s degrees in both Environmental Studies and Geology from the University of California at Santa Barbara and an MBA in sustainable management from Presidio Graduate School in San Francisco. In addition to doing her best to make the world a more joyous and well-managed place, Jamie is an avid backpacker in the Sierra Nevada mountains.
Bridget received her M.A. in archival studies and history from Claremont Graduate University, and is now working toward the completion of her doctorate. She recently served as an intern with the A.K. Smiley Public Library where she worked with accessioned collections for Abraham Lincoln and the Civil War era. Bridget’s responsibilities at the Smiley Library included cataloging a newly donated Abraham Lincoln collection. She is a recipient of CGU’s Ida Lloyd Crotty fellowship, which supports an outstanding woman scholar in the arts or humanities. Bridget earned her undergraduate degree from California State University, San Bernardino in modern European history where she conducted primary research on international laws prohibiting Holocaust denial.
Phalana joined the Institute in 2010 with a rich background in education, nonprofits and the performing arts. She has lobbied for public welfare reform with APWA (now APHSA) in Washington, D.C., taught and developed curriculum in New York City, and performed in various film, theater, commercial and television productions in Los Angeles. Prior to the Institute, Phalana worked as a humanities teacher at Camino Nuevo High School in the MacArthur Park neighborhood of Los Angeles where she piloted and co-developed the curriculum for the Drucker for Future Leaders program. Along with working to drive learning throughout all Drucker Institute programs, Phalana has produced our bi-monthly MONDAY* video series, “Frame Work,” as well as our online courses for managers. Her dynamic portfolio includes management of our social media strategy, co-delivering engagements in our consulting practice and serving as director of our Drucker for Future Leaders program. Phalana holds a B.A. in history and M.A. in teaching from the University of Virginia. She has served as a legislative ambassador for the American Cancer Society, on the board of Kujali International, and currently competes and teaches with Claremont Racewalking.
Lawrence (Larry) Crosby’s 45-year career, spanning both industry and academic positions, has never veered far from data. Currently, he is serving as the chief research scientist on the development of the Drucker Index. From 2013 until 2015, he was Dean of the Peter F. Drucker and Masatoshi Ito Graduate School of Management the Claremont Graduate University. From 2010 to 2013, he served as Dean of the Spears School of Business at Oklahoma State University. Professionally, Larry is a recognized expert on customer engagement and loyalty, writing a quarterly column on that topic for the AMA publication Marketing News. Prior to becoming Dean at OSU, he was the chief loyalty architect of the Customer Experience Practice at global market research company Synovate Ltd. (now part of Ipsos). Before that, he co-founded and served as chairman/CEO of Symmetrics Marketing Corporation, a customer loyalty research and consulting firm. His background also includes being CEO of Walker CSM Worldwide and serving on the faculties of Arizona State University, the University of Michigan and the University of Nebraska. Larry holds PhD, MBA and Bachelor’s degrees from the University of Michigan.
Lawrence created the Drucker Playbook for the Public Sector and spearheads its marketing and delivery. He also serves as a senior advisor to the City of Lifelong Learning program. Lawrence arrived at the Institute with a background in education and community service as well as freelance writing and editing. As a teacher, Lawrence spent more than two decades in public, private, and religious school systems, serving in roles ranging from first grade teacher to principal of a Hebrew high school and junior college. More than 20 years ago, Lawrence integrated community service within the educational programs at his school, and he worked extensively with City Year and the Penn-Edison Partnership in Philadelphia. As the director of Main Line Writing & Educational Services (later La Jolla Literary Services), Lawrence assisted academics, entrepreneurs, professionals, and students with their writing and editing needs. After graduating from the University of Pennsylvania with a B.A. in religious studies, he served a stint on the Philadelphia Eagles media relations staff before embarking on his career in education. Lawrence teaches a graduate course on leadership in the University of Notre Dame’s ESTEEM Master’s program in entrepreneurship. He also serves as a Prairie Ambassador for the American Prairie Reserve, which is creating a three-million acre wildlife reserve in Montana.
Lori supports the daily needs of the Drucker Institute team, coordinates office and administrative processes and manages Un/Workshops logistics. She earned her B.A. in English from Clemson University, and brings to the Institute more than a decade of exceptional client service work for Hyatt Vacation Marketing and the University of La Verne’s Office of Career Services. Lori is a lifelong music lover, adventurer and traveler, often found writing lyrics and enjoying the great outdoors.
Laura joined the Institute in 2011 with more than 17 years of fundraising and nonprofit experience. Early in her career, a mentor introduced her to the powerful ideas of Peter Drucker and their relevance to the social sector. Drucker’s foundational ideas about nonprofit management and effectiveness have enriched Laura’s performance as a senior development director for one of the world’s leading environmental organizations, at various health care and performing arts organizations, as well as for political campaigns. Laura proudly served for six years on the Board of Trustees for the Children’s Center at Caltech, one of America’s leading nonprofit providers of innovative STEM-based early childhood and preschool education.
Rick served as Executive Director of the Drucker Institute from its founding in 2007 until early 2016. He has also written about management and leadership for Fortune, Time, Forbes and Businessweek, and he currently writes about the world of work for Fast Company. He also hosts a podcast on the intersection of business and society called The Bottom Line. His latest book, The End of Loyalty: The Rise and Fall of Good Jobs in America was published by PublicAffairs in 2017. A collection of his columns, What Would Drucker Do Now?, was published by McGraw-Hill in 2011. He’s also the editor of The Drucker Lectures: Essential Lessons on Management, Society, and Economy (McGraw-Hill, 2010) and Drucker: A Life in Pictures (McGraw-Hill, 2013). Before joining the Institute, Rick worked for two decades in newspapers. He began his career at The Wall Street Journal, where he served in a variety of positions, including White House correspondent and founding editor of the paper’s weekly California section. He joined the Los Angeles Times in 2002 as business editor and, in that role, helped shape “The Wal-Mart Effect,” which won the 2004 Pulitzer Prize for National Reporting. Rick later became editor of the newspaper’s Sunday magazine, West. Rick’s book, Obscene in the Extreme: The Burning and Banning of John Steinbeck’s The Grapes of Wrath, was published by PublicAffairs in 2008. It was one of the Los Angeles Times’s 25 favorite nonfiction books of the year, as well as a finalist for the Los Angeles Times Book Prize in history and a PEN USA Literary Award. Rick is the co-author, with Mark Arax, of the best-seller The King of California: J.G. Boswell and the Making of a Secret American Empire, which was selected as one of the 10 best books of 2003 by the San Francisco Chronicle and one of the 10 best nonfiction books of the year by the Los Angeles Times. It also won, among other honors, a California Book Award and the William Saroyan International Prize for Writing. Rick serves on the boards of the National Human Services Assembly, a Washington-based association of leading nonprofits; the California Institute of Advanced Management; and the progressive publication Capital & Main. For two years, Rick was an Irvine Senior Fellow at the New America Foundation, a nonpartisan public policy think tank.